This was the 2nd time I was asked to pick up a package at the post office when I was expecting it to go straight to my house. First was a purchase from Amazon shipped from the U.S. I was asked to go to the QC post office right off EDSA between Timog and Quezon Avenue.
When I got there, I just gave the claim card I got from the mail, and paid the tax. Took me less than 10 minutes to get out of there.
So when I got this claim card again, I thought it would be the same process but this time, it’s just at the Pasay branch. So I had the driver go there in the morning to pick it up for me. He lined up, gave docs, and was told he will be called when the package is ready for opening by the customs officer. He waited for an hour but still wasn’t called. This was at 11am. I had him go home and I went there myself at 3pm, and still, my package was not yet there!
Then you’ll just wait for your name or the name on the package to be called. Once it’s your package, you’ll be asked to go and witness them opening it in front of a customs officer.
The tax they were making me pay was so ridiculously high! It was even more expensive than my package! So I went inside the room and talked to the officer to make it lower. From 1,900++ she lowered it to 1,500++….then I still say it’s too much and begged her to at least make it 1,000Php. Then this specific officer tells me (while she was computing trying to make it 1k) that every time we have a package sent, we automatically need to pay P500+ for documentation no matter what your package is. Then she rants on how she doesn’t understand people who love buying imported stuff, makes it more expensive, and makes their jobs more difficult!
In the end, I paid almost 1,200Php, then they gave me the receipt. I get out of the room and go back to the first table I went to, to pay 40Php to release the package. This was already 530pm.
The problem? Only one officer checks the packages, and it takes her forever to compute and come back out then check 2 packages again, then goes back into the office and computes, then talks to the owner, then repeats that process. It wouldn’t matter if there were only 10 people waiting, but we’re talking about 50-100 people!!!
They should find a way to be more efficient. That’s all I can say.